Customer service
How can I cancel my order?
We strive to process your order as quickly as possible.
For this reason, once an order is submitted, it can be cancelled only during the next 24 hours.
For the same reason, a shipping address cannot be edited once the order is submitted.
For any inquiries, please contact our Customer Service Team.
Shipping:
Delivery date: We process the order within 24 to 48 hours from receipt.
Shipping address: We ship only to confirmed order address. When you place an order, please make sure that your current address is correct.
Delivery time: It requires around 2-5 work days for European Community countries and 5-10 work days for other world destinations.
We make shipping by courier. If you would like to have an express delivery please write us and we will tell you which extra cost it will be.
So the shipment is 100% Safe.
How to track my order?
You can track the status of your order at any time using the tracking number that you received by email.
Once an order is shipped, you will also receive a shipping confirmation e-mail with the courrier tracking number.
Client Satisfaction Guarantee
The Helen Bellart Online Shop wishes to guarantee maximum satisfaction in terms of purchasing experience and quality.
If for any reason you are not satisfied with your purchase, we will accept a return or exchange of unused full-priced purchased product within 10 business days of the delivery date.
Refunds will be credited to the original form of payment. To receive a full refund or exchange, the purchased products must be returned in the same packaging and condition in which it was received.
We will not accept the purchased product that has been worn or used.
In such cases the purchased product will be returned to the customer.
Shipping and handling charges, tax and duties’ costs cannot be refunded.
To return merchandise, please contact our Customer Service Team and provide the following information:
1. Order Number
2. Name
3. Address
4. Product Number and Name
5. Reason
100% Safe & Secure Ordering
In order to make your purchase transaction 100% secure, we offer you a range of payment options:
1. Credit and debit card (MasterCard, VISA, American Express) payment across PayPal.
2. Western Union & MoneyGram.
3. Money transfer bank to bank.